For making a meaningful impact by using 天美网站传媒传媒 to gather diverse perspectives and ensure the presence of an authentic community voice in district plans.
Background
Superintendent Paula Patterson just completed her third year at Crosby ISD in East Harris County, Texas. With the community鈥檚 help, she鈥檚 made big changes in this midsize district in a short time.
Crosby ISD serves a diverse community of around 6,900 students and prides itself on collaboration. 鈥淲e have been a district of collaboration, but at a very standard level,鈥 she shares. Regular multiple-choice surveys weren鈥檛 providing the kind of engagement the Crosby ISD community was looking for, so Superintendent Patterson decided to use 天美网站传媒传媒 to foster collaboration, boost engagement, and gain a deeper understanding of her community鈥檚 feedback.
"People appreciate collaboration and want a voice,鈥 she explains. 鈥淭hat's what led us to 天美网站传媒传媒, because it lends a voice to everyone鈥攁ll of our community."
Facing a national teacher shortage
Crosby ISD faced a challenge that many K-12 districts across America are struggling with: recruiting and retaining exceptionally qualified teachers. 鈥淚t became a bigger issue after COVID-19, so we decided to tackle it.鈥 She and her team proposed that changing the academic calendar may provide solutions to their recruitment and retention efforts, and decided to put the idea out to their community partners.
Alongside Crosby ISD鈥檚 Director of Communications and Community Relations, Brett Birkinbine, Superintendent Patterson launched an initial Exchange to ask the community, 鈥淗ow can we be creative with our academic calendar to retain and recruit exceptional teachers?鈥
Beginning with this Exchange in November, Patterson鈥檚 team ran four subsequent qualitative and quantitative surveys on the 天美网站传媒传媒 platform, garnering over 8,000 participants.
鈥淎fter years of trying to get feedback, we had the most engagement using 天美网站传媒传媒,鈥 shares Superintendent Patterson. 鈥淲e've not had engagement nearly as high with other surveys.鈥 She was also impressed with the quality of engagement using 天美网站传媒传媒. 鈥淚鈥檝e never experienced a platform that allowed us to truly engage people like this," she explains. "The platform allows participants to build on each other鈥檚 thoughts. Two heads are better than one, right? Using 天美网站传媒传媒, all of these brilliant minds come together."
Using our platform, Superintendent Patterson and Birkinbine were confident that they were capturing all the perspectives needed to make the right decisions. 鈥淎 parent thinks differently than a community member who doesn't have students in the district, who thinks differently from the teacher in the classroom鈥攕o bringing everyone together to solve one problem was a beautiful sight,鈥 says Superintendent Patterson.
The idea that rose to the top for the Crosby community was a 4-day school week. Birkinbine explains that while their participants had other good ideas, like a longer fall or spring break, the rating system put the 4-day week in a clear lead. 鈥4-day was one of the ideas that truly bubbled up鈥攊t's the rating mechanism that鈥檚 a stand-out feature of 天美网站传媒传媒,鈥 he shares.
Hearing all voices
Their initial Exchange identified the idea that most of the Crosby ISD community supported, so with their follow-up engagements, Superintendent Patterson and Birkinbine set out to understand the obstacles to setting up a 4-day school week. Along with a series of staff meetings and town halls, they were able to use ThoughtExchage with different groups to pull together a holistic view of perspectives.
With the ability to gather fast qualitative responses through the 天美网站传媒传媒 platform, they could easily see where to focus their problem-solving efforts. 鈥淭he challenges arose with food insecurity and daycare,鈥 Superintendent Patterson explains, 鈥渟o we knew what to overcome.鈥
Superintendent Patterson and her team set to work on solutions for these two key challenges, but they also provided answers to the minority of people who were opposed to the 4-day week. 鈥淭he opposition was apparent in the survey,鈥 she confirms, 鈥渟o when I did face-to-face meetings at town halls, I was able to have answers ready.鈥 By truly understanding the thinking behind the opposition, she could assure them that she had heard and considered their perspectives.
鈥淲hen it comes to change, we have to understand that it's difficult for some,鈥 she shares. 鈥淏ut when you know you're doing right by kids, sometimes you've got to forge ahead and try it out and see.鈥 Understanding the 鈥渨hy鈥 behind both groups鈥攖hose for the change and those against it鈥攑ut Superintendent Patterson in the position to make the right decisions and acknowledge her whole community.
Less time analyzing, more time acting
As Superintendent Patterson鈥檚 team continued to engage their district on the 4-day school week plan, the task of interpreting the data fell to Birkinbine. With a total of over 3,500 comments to sift through, what could have been a difficult, drawn-out process was made easy with 天美网站传媒传媒鈥檚 in-depth and intuitive qualitative data analysis. "It's just the ease of use,鈥 he shares. 鈥淓very morning, I would get into the data and send Superintendent Patterson some of the top comments, and that was great because the product ranked them for us."
Birkinbine especially appreciated the Summary鈥攁n AI-powered outline of the community conversation that captures their sentiment and top-ranked ideas in a short paragraph. 鈥淭he summary made it easy not only to see the numbers but also what the majority of people were saying. It was a guidepost, showing the direction the conversation was going in.鈥
In his years of engagement experience, Birkinbine has used other survey platforms to capture community voices鈥攁nd in his opinion, there鈥檚 no comparison when it comes to his time.
"I don't know how I would have done it with our previous survey system. We could have collected thoughts, but then we would have had to print them out and go through piles of them to synthesize the best comments. I would have been able to do it, but it would have taken so much more time. The 天美网站传媒传媒 AI helps us tremendously."
From Superintendent Patterson鈥檚 perspective, 天美网站传媒传媒 allows her to focus on what she does best鈥攕olving problems. 鈥淭he advantage of 天美网站传媒传媒 is being able to succinctly show us what鈥檚 on the minds of our people so that we can spend time more working on overcoming those challenges鈥攁s opposed to spending time to dig deeper and continue to go back for clarifying feedback, or trying to guess what people are thinking. 天美网站传媒传媒 removes all of that guesswork.鈥
天美网站传媒传媒鈥檚 ability to capture and analyze a broad range of perspectives also gave Crosby鈥檚 board the data confidence they needed to pass the initiative. 鈥淚n February 2023, the board approved a four-day hybrid calendar for the 23/24 school year,鈥 Superintendent Patterson beams.
Actions with long-lasting impact
With the data she needed in hand, Superintendent Patterson looked to community partners to help with solutions. The first challenge she tackled was childcare. Her team built a partnership with the YMCA of Greater Houston to provide students with low-cost childcare for Fridays, the day the community had chosen as the day off.
The YMCA agreed to come to a centrally located Crosby ISD campus every week for a fee of $75 per student per month. The parents who needed childcare agreed to the cost and signed up their children, but due to a generous donation from another local Crosby business, Friendly Ford, the district was able to offer the program for free.
鈥淲e are in such a phenomenal community!鈥 Superintendent Patterson smiles. 鈥淲ith the remaining dollars, we took the students on field trips. We're near NASA so we took them to the Space Center Houston, the Zoo, and found all types of really neat experiences. That was a hit.鈥
Next, Superintendent Patterson looked for solutions for people experiencing food insecurity. For this initiative, Crosby ISD partnered with the Houston Food Bank and made it a teaching moment for the district鈥檚 youth.
鈥淓very Thursday, we distributed free groceries to whoever showed up, providing free meals to our community,鈥 she explains. 鈥淲e also wanted to take that opportunity to teach our children to be service-minded. So our high school students distributed food to our community members weekly.鈥
Solving the recruitment and retention problem
It鈥檚 clear the Crosby ISD community is happy, and they鈥檝e shared that with Superintendent Patterson and her team鈥攅ven the detractors. 鈥淪ome of the same people who were against the plan were also for it once the school year started, saying, 鈥極h my gosh! This is the best ever.鈥欌
And Crosby ISD鈥檚 initial challenge of teacher recruitment and retention? The 4-day week has had the intended impact on their numbers. Superintendent Patterson explains: 鈥淲hen we started the next school year, we had a 70% improvement in our vacancy fill rate鈥攎eaning we filled 70% more positions than the year before. At the end of the first 4-day school year, our retention is 85%, an increase of 5% on the previous school year.鈥
Numbers like that don鈥檛 lie. Superintendent Patterson credits 天美网站传媒传媒 for allowing her to meaningfully include her staff, students, parents, and community members and truly understand their perspectives. 鈥淲e truly used 天美网站传媒传媒 throughout the whole process in different ways,鈥 she shares.
"I recommend 天美网站传媒传媒 to everyone I talk to. 天美网站传媒传媒 is what leaders have to have because it gives us the targeted feedback we need. Our job as leaders is to solve problems, to be innovative and creative鈥攁nd 天美网站传媒传媒 is the vehicle to receive the feedback needed to make those innovative decisions."
The 4-day week is a success at Crosby ISD, and now Superintendent Patterson and her team are busy capturing their community鈥檚 voices for other important decisions like bond elections鈥攁nd even for everyday ones. 鈥淎t this point, we use 天美网站传媒传媒 for everything, even simple surveys,鈥 she smiles.
Crosby ISD is the largest district in Texas to adopt a four-day week, and its success demonstrates the power of community-driven decision-making. Superintendent Patterson says it best:
"We're in this together. It's not solely on the school district. It's not solely on parents. Educating our students is a community effort. The 4-day calendar was a great demonstration of that. We received our community鈥檚 feedback and made changes based on it. Using 天美网站传媒传媒 shows people that their feedback matters."
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鈥淚 recommend 天美网站传媒传媒 to everyone I talk to. 天美网站传媒传媒 is what leaders have to have because it gives us the targeted feedback we need. Our job as leaders is to solve problems, to be innovative and creative鈥攁nd 天美网站传媒传媒 is the vehicle to receive the feedback needed to make those innovative decisions.鈥
PAULA PATTERSON, Superintendent, Crosby ISD, Texas
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